Privacy Policy

We Take Your Privacy Seriously

At MLWise, we understand that trust is the foundation of any business relationship. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. We keep things simple and transparent — no legal jargon designed to confuse.

1. Information We Collect

We only collect information that is necessary to deliver our services and communicate with you effectively.

Information you provide directly:

Your name and business email when you fill out our contact form
The service or plan you express interest in
Any additional details you choose to share in your message

Information collected automatically:

Basic website analytics such as pages visited and time spent on site
Device type and browser used (for improving site performance)
General location data (country/city level only — we do not track precise location)

Information related to your AI solutions: When we build and deploy AI systems for your business, any data you provide for training, integration, or testing remains entirely yours. We do not retain, share, or use your business data for any purpose outside of the agreed project scope.

2. How We Use Your Information

We use the information we collect for the following purposes only:

To respond to your enquiries and schedule consultations
To deliver the AI solutions and services you have engaged us for
To send you relevant updates about your project or account
To improve the performance and usability of our website
To comply with any legal obligations that apply to us

We do not sell your data. We do not share your data with third parties for marketing purposes. We do not use your business data to train our own models or any external models.

3. Data Storage and Security

We take the security of your data seriously and apply industry-standard practices throughout our operations:

All data transmitted through our website is encrypted using HTTPS
Access to client information is restricted to team members directly involved in your project
For AI deployments, we offer on-premise and private cloud options so your business data never leaves your own environment
We conduct regular reviews of our security practices to ensure they remain effective

If you have chosen an on-premise or private cloud deployment, your data is stored entirely within your own infrastructure. MLWise does not have ongoing access to it unless explicitly requested by you for support purposes.

4. Cookies

Our website uses a minimal number of cookies to ensure basic functionality and to understand how visitors use our site. We do not use advertising cookies or tracking cookies that follow you across other websites. You can disable cookies in your browser settings at any time. This may affect some aspects of how our website functions.

5. Third-Party Services

Our website may use trusted third-party tools for scheduling (such as Calendly) and basic analytics. These services have their own privacy policies and we encourage you to review them. We only work with providers who meet acceptable data protection standards.

6. Your Rights

You have the right to:

Request a copy of any personal information we hold about you
Ask us to correct inaccurate information
Request that we delete your personal information where we have no ongoing legal or contractual reason to hold it
Withdraw consent for any communication at any time

To exercise any of these rights, contact us at the email address listed in the Contact section below.

7. Data Retention

We retain your contact and project information for as long as is necessary to fulfil our services and meet any legal requirements. When information is no longer needed, we delete it securely.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us through the contact form on our website or via the email address provided on our Contact page.